Refund Policy

Cancellation Policy

You have a 4-hour window to make changes or cancel your order (adjust size, color, quantity, or shipping address).

If you need to modify your purchase, please email us at support@dungeonlooters.com or reach out HERE with your order number and details of the change. We’ll confirm once the update or cancellation is processed.

Orders are only eligible for changes or cancellations within 4 hours of placement. After that, the order is locked for processing and cannot be modified or canceled.

It’s the customer’s responsibility to provide an accurate delivery address. DungeonLooters is not responsible for items not received due to incorrect delivery details provided by the customer.

Returns, Exchanges, and Refund Policy

By completing an order, you confirm that you have read, understood, and agreed to the following policies. We are committed to product quality, and if an error or defect occurs on our part, we’ll replace it free of charge. Since our items are made-to-order, we generally don’t accept returns or exchanges for customer mistakes, such as incorrect size, color, or design choice. Our items are custom-made based on demand, so immediate availability may vary.

We want you to be satisfied with your purchase. Please review the details below for information on returns, exchanges, or refunds.

30-Day Return & Exchange Policy

DungeonLooters and most sellers on our site accept returns and exchanges within 30 days of delivery. To start a return, email us at support@dungeonlooters.com or contact us directly.

1. Restocking Fee:
   No Fee

2. Eligible Return Reasons:

   • Incorrect/Damaged/Defective Items:
     We’ll help if the item you receive is incorrect, damaged, or has defects, such as:

     • Product not matching the description on the website, including incorrect item, material, or size.
     • Defects like tears, stains, moisture, or fabric issues such as loose threads.
     • Printing issues such as blurriness or misalignment.

   • Incorrect Size Items:
     If the received item doesn’t match the ordered size or the size chart (with a measurement discrepancy of over 1.5 inches), we’ll assist with a replacement.

     Note: We encourage reviewing the size chart before ordering, as we do not cover returns for incorrect size choice under our 30-day policy.

   • Shipping Damage:
     If an item arrives incorrect or damaged due to shipping, please inspect the package upon delivery. If you notice any issues, notify the courier immediately or contact DungeonLooters within 30 days for assistance.

3. Exclusions from Return, Exchange, and Refund Policy

   The following situations are not covered by our 30-day policy, and we are not liable for:

   • Requests for refund/replacement made after 30 days from delivery.
   • Errors in ordered size, product, address, or customization details.
   • Damage due to misuse, mishandling, or improper care.
   • Items that have been worn, washed, soiled, or damaged after receipt.
   • Returns for personal reasons such as changing your mind or preferences.
   • Items purchased during sales or promotional events.

4. Product Return Procedure:

   To ensure eligibility for return on DungeonLooters.com, follow these steps:

   • Initiate Contact: Explain the issue with the item by emailing us at support@dungeonlooters.com.
   • Provide Required Information: Include order details, photos of the packaging label, and images of the specific damage, incorrect part, or size discrepancy. For size issues, include measurements (width and length) of the item.

   Note: For multi-item orders, please include a photo or video of all items on a flat surface.

   • Verification and Approval: Once we confirm eligibility, you’ll receive a replacement or refund within 7 business days. No need to send back the item.

   Note: Items returned without approval will not qualify for support.

   For international orders: We offer support for defective or unwanted items within 60 days of delivery.

5. Refund Timeline

   Approved refunds will be credited to the original payment method. Refund times vary by payment type:

   • Credit/Debit Card: 5-14 business days
   • PayPal: 3-5 business days (up to 30 days if paid with a card)